Lottery Sales Operations Manager (Jefferson City)

The position supports the Chief Sales Officer and sales leadership team with strategic planning development and execution, in addition to special projects to grow sales, across all levels of the sales team. Expectations include the productive facilitation of the office manager group, the inside sales leadership team, the sales management team and individual sales team groups as needed.  Regular in-person collaboration with the regional sales teams is expected.

Customer Service Specialist (Jefferson City)

Individual will be responsible for providing customer service to players, retailers, and/or the general public and will validate and issue payment of lottery prizes; respond to e-mail and mail correspondence, as well as telephone requests; sell Scratchers and Draw Games tickets; accurately maintain cash drawer and ticket inventory; update ticket log and adjustment credit spreadsheets; and obtain winner stories.  Individual will also assist with maintaining inventory of office supplies and forms; merchandise lobby area with game information, promotions, and winner information items.

Chief Marketing Officer (Jefferson City)

The Chief Marketing Officer leads the Division of Marketing of the Missouri Lottery.  The position is responsible for directing or assisting in the overall planning, development, direction and integration of lottery product, promotion, loyalty program, advertising, research, retail support services and programs, loyalty program, digital communication (Lottery’s website and social media accounts), traditional public communication and Lottery events and sponsorships.  Duties are in the area of identification of Lottery and marketing trends to provide vision for product development/management,

Public Relations Responsible Gaming Coordinator (Jefferson City)

We are seeking a conscientious public information coordinator to oversee the Missouri Lottery’s responsible gaming accreditation with the World Lottery Association. The position involves extensive writing, research and documentation to help the Lottery illustrate our commitment to responsible gaming (RG) measures and resources. This position will lead the organization’s RG committee, create annual responsible gaming action plans, track initiatives and provide guidance on problem gambling.

Customer Service Specialist (Kansas City)

Individual will be responsible for providing customer service to players, retailers, and/or the general public and will validate and issue payment of lottery prizes; respond to e-mail and mail correspondence, as well as telephone requests; sell Scratchers and Draw Games tickets; accurately maintain cash drawer and ticket inventory; update ticket log and adjustment credit spreadsheets; and obtain winner stories.  Individual will also assist with maintaining inventory of office supplies and forms; merchandise lobby area with game information, promotions, and winner information items. 

Senior Accounts Assistant (Jefferson City)

Duties include processing daily mail and batch check writing, reconciling and maintaining records of regional daily statements, preparing and maintaining reports for special event sales, sending out daily notifications of big winners, answering the Game Accounting hot-line, assisting retailers, players and LSRs with accounting questions, preparing revenue transmittals, assisting with collection of retailer bad debts, maintaining and enforcing Lottery policy for non-sufficient transfers, and preparing tickets/cash for events, as well as working Lottery events, fulfilling adjustment requests

Senior Accounts Assistant (Jefferson City)

Duties include processing daily mail and batch check writing, reconciling and maintaining records of regional daily statements, preparing and maintaining reports for special event sales, sending out daily notifications of big winners, answering the Game Accounting hot-line, assisting retailers, players and LSRs with accounting questions, preparing revenue transmittals, assisting with collection of retailer bad debts, maintaining and enforcing Lottery policy for non-sufficient transfers, and preparing tickets/cash for events, as well as working Lottery events, fulfilling adjustment requests

Lottery Customer Service Specialist (Kansas City)

Individual will be responsible for providing customer service to players, retailers, and/or the general public and will validate and issue payment of lottery prizes; respond to e-mail and mail correspondence, as well as telephone requests; sell Scratchers and Draw Games tickets; accurately maintain cash drawer and ticket inventory; update ticket log and adjustment credit spreadsheets; and obtain winner stories.  Individual