Customer Service Manager (St. Louis)
The Missouri Lottery Commission is seeking an individual who will be responsible for management of regional Lottery front office operations to include interaction with retailers and the public.
This position will manage, plan, assign, delegate and coordinate activities of customer service representatives and the warehouse manager. In addition, this individual will assist with ticket sales, redemptions, validations, prize payments, customer service issues, and provide training on Lottery procedures, policies, products, and operations of all office equipment. Responsible for assisting staff in check writing, ticket orders, prize receipts, reconciliation of daily cash statements and cash drawer. Ability to supervise, train, motivate, and evaluate staff and plan and organize their work. This position is responsible for establishing a role as an expert regarding Lottery issues when responding to inquiries, research trends, practices and innovations and technological advances to improve customer service across the entire organization. Must have the ability to communicate effectively and establish and maintain effective working relationships with Lottery management, staff, and the general public. Provide sales team support including winner banners and meeting support. Will serve on various committees and teams to provide the customer perspective and grow knowledge base. Participate in monthly meetings with internal customers to share information. The hours for this position are from 8:00 to 5:00.
ApplySenior Accounts Assistant (Jefferson City)
The Senior Accounts Assistant position offers engaging work in dealing with retailer accounts and processing winning prizes.
Duties include processing daily mail and batch check writing, reconciling and maintaining records of regional daily statements, preparing and maintaining reports for special event sales, sending out daily notifications of big winners, answering the Game Accounting hot-line, assisting retailers, players and LSRs with accounting questions, preparing revenue transmittals, assisting with collection of retailer bad debts, maintaining and enforcing Lottery policy for non-sufficient transfers, and preparing tickets/cash for events, as well as working Lottery events, fulfilling adjustment requests from Lottery retailers and LSRs, including working with vendor software for research purposes, and filing and shredding Game Accounting documents. Assist with documentation, checks and database for Lottery jackpot winners, special events and promotions, and all prizes; retailer accounting problems and inquiries; and W2G tax reporting for winners and balancing yearly 1099 reporting for retailers. Coordinate release of collateral held in safekeeping for protection of the Lottery prize account. Participate in testing of new accounting systems for Scratchers, Draw Games, new Scratcher games and check writing. Analyze prize winner discrepancies and formulate solutions. Examine, balance, and reconcile daily statements, verifying ticket inventory, cash balances and winner claim forms. Examine, balance, and reconcile statements for all Special Venues with ITVM/Gemini placements. Daily posting of non-EFT retailer payments. Review and release all cash receipts in statewide SAMII system. Verify and transfer weekly EFT file to bank system and alert appropriate financial personnel. This position will have some overlap with duties of our Retail Operations section. Some travel required. Applicant must be proficient in Word and Excel. Hours are 8 AM to 5 PM. Some remote work flexibility may be available after a suitable training period.
ApplyLead Administrative Support Assistant (Jefferson City)
This position is responsible for processing and licensing new retailer applications, administering and maintaining the player non-winning letter database, preparing and processing retailer renewals, and monitoring and updating files in the retailer operations database.
This position responds to telephone calls and e-mails from retailers concerning general inquiries and equipment problems and serves as a liaison with equipment vendors and/or Lottery staff. This position will initiate work orders for equipment installations, removals and relocations and perform other related duties. This position will also support and have some overlap of duties with our Game Accounting section. Some remote work flexibility may be available after a suitable training period.
ApplySales Representative (Clinton/Nevada Area)
The State of Missouri is seeking an individual who will be responsible for the sale and promotion of Missouri Lottery products to retail establishments, serving portions of Clinton/Nevada/El Dorado Springs area, serving Bates, Henry, Vernon, St. Clair, Cass, Johnson, and Cedar counties.
This individual work to identify and recruit prospective retail accounts and provide service to established accounts. Provide information and assistance to retailers regarding Lottery policies and procedures relating to new and existing products, incentive programs, billing schedules, licensing, bond renewals, etc. Negotiate with retailers regarding expansion of Lottery product lines and placement of merchandising materials and equipment. Daily driving in assigned territory required. Company van provided.
ApplyAdvertising and Digital Content Manager (Jefferson City)
This position is responsible for the direction, planning, analysis and coordination of product and corporate digital operations, programs or services. Individual will manage, review and approve the overall planning, production, and execution of the Lottery’s digital marketing efforts, including but not limited to: fiscal year media plans; television, radio and interactive media campaigns; and statewide messaging for permanent point-of-sale materials
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