Immediately notify the Missouri Lottery by calling the Hotline phone number: 866-MOLOTTERY (866-665-6883)*, select option 5, and give the following information:
Retailer ID number and business name
Complete name and phone number where you can be reached
Stolen Scratchers ticket information – game, pack and ticket number ranges.
(Obtain these numbers from ticket inventory lists, Lottery invoices, business records, etc.)
If no one is immediately available at the Lottery offices to answer your call, please leave a voice mail with all the details noted above.
Immediately notify the local law enforcement agency.
Provide additional information as required by the Missouri Lottery.
To expedite the investigative process, retailers who have reported stolen tickets to the Missouri Lottery, as outlined above, are encouraged to file a police report with their local law enforcement agency. Retailers are encouraged to proceed with filing an insurance claim with their insurance company, if applicable. The Missouri Lottery investigates each report of stolen tickets on a case-by-case basis.
Missouri Code of State Regulations, 12 CSR 40-40.180, requires a retailer to immediately report the theft, loss or damage of any lottery tickets or equipment to the state lottery and the local law enforcement agency.
The Retailer Portal is a website designed especially for our retailer partners! Once registered, you'll have personalized information and tools to enhance your Lottery sales easily and securely. Contact your Lottery Sales Representative for an application or click on the "Portal Application" link in the main menu to get started.
This portal can help you increase sales with tools that allow you to:
Retailer resources like jackpot flyers, Scratchers Inventory Forms, point-of-sale signage, equipment lists, plan-o-grams, forms, etc.
Historical information for your location from the last two years to date, Sales summaries and analyses, your Lottery sales, profits, comparison charts and retailer ranking
How much your business has provided to Missouri education during the past 24 months, Winning numbers and jackpot information
Winning amounts sold from your store, Weekly settlement statements
Retailer news by reading news stories about retailers statewide, including a monthly Retailer Spotlight Promotional and events information about Lottery promotions, retailers contests and Lottery events.
Create Your Free Retailer Account Today!